SHIPPING POLICY
HOW DOES YOUR DELIVERY SERVICE WORK?
All the orders are shipped from our warehouse in Turkey via Turkish National Post Office's Express Service, TURPEX.
Turpex is in collaboration with DHL Express as DHL Express carries all International Turpex orders.
We are happy to work with a well known shipping company and that our customers recieve their orders in only few days.
Total orders LESS than 30 Kg's and 7.500 USD;
your order will delivered to the shipping company in few days. We will be in touch and inform you about the whole process step-by-step.
Total orders ABOVE 30 Kg'S and/or 7.500 USD
The process will be like defined below;
The Process of "Order-Payment-Delivery-Happy Customer"
1. Click on the checkout button after you decide your order.
2. We will contact you between 1 to 12 hours about your order details.
3. Once everything is clear between both sides, we will inform you about the certification and delivery process.
4. Once details related with the Shipment, Custom Clearance, Provided Documents are agreed on by both sides, Sely Food will ship your order.
5. We will share the tracking information and inform you about the shipment process.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide.
WHAT ARE THE SHIPPING FEES?
Shipping Fees depend on your location.
Shipping charges will be added to your order and displayed in the total cost of your order. Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country.
WHAT ARE THE ESTIMATED DELIVERY TIMES AFTER THE SHIPMENT?
UK 3-4 days
Europe 3-4 days
U.S. /Canada 3-4 days
South America 3-6 days
Rest of the World 3-7 days
DO YOU SHIP EXPRESS?
All the orders below 30 Kg's and/or 7.500 USD you purchase from www.selyfood.com are shipped by Express Shipping without charging an extra express shipping fee.
DO YOU PROVIDE TRACKING NUMBER?
Yes, each order shipped by Turkish National Post Office's Express Service, TURPEX. We will inform your Tracking Number immediately after your order is shipped.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel or change your order once the order is completed. If you would like to return your order please see our Return Policy below.
CAN I CHANGE MY DELIVERY ADRESS AFTER I ORDERED?
We are unable to cancel or change any part of your order including the delivery address or payment method once your order is complete.
TAXES, DUTIES and CUSTOMS CLEARENCE
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of customs agents to release your package.
Almost any country's customs have it's own Tariffs, taxation and duties.
To avoid any customs related obstacles, please check your country of delivery adress's Tariffs, Taxation and Duties related with the products you ordered.
We do provide the required documentation for the export operations that will be taking care of in Turkey, such as Health Certificate, Certificate of Origin, ATR, EURO Certificates, Quality Certifications, Analysis Reports, Packing List, Commercial Invoice, Bill of Lading and such.
Please provide us the information of the required documentation related with the import operations.
For further details, please visit our FAQ page or contact us via Email / Whatsapp.
RETURN & REFUND POLICY
Last updated February 14, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
INSURANCE AND REJECTING PHYSICALLY DAMAGED SHIPMENTS
Our deliveries are fully insured, and we have a dedicated customer service team to make sure that every delivery gets to it's destination on time.
Please don't accept the shipment if it is Physically damaged. The insurance we provide is provided by the shipping company. The shipment insurance won't be valid in case you accept the Physically damaged shipment. The shipment companies won't take responsibility in case if you accept Physically damaged shipments.
Please take a photo of the Physically damaged items before you reject.
We require photographic evidence of all breakages for a refund to be given.
Please feel free to contact us directly via Whatsapp or Direct Call before accepting or rejecting a shipment.
Here you can find the Process of the Rejecting Physically Damaged Products.
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RETURN PROCESS
To return an item, please email customer service info@selyfood.com or fill our Return Form.
After you filled the form, we will get back to you as soon as possible about the situation.
Once your Return Request is submitted, we will ask you to print the Return Form and the all the documents you had received with the shipment all together. Next step will be mailing your return, Return Form and all the documents came with the shipment to the following adress:
ŞİRKET ÜNVANI
ATTN: Returns
ŞİRKET ADRESİ
ŞEHİR, POSTA KODU
TURKEY
Please note, you will be responsible for all return shipping charges including Customs Fees. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
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Any Discounted Items bought with "SALE" or "DISCOUNT" ribbons are cannot be returned or exchanged.
For defective or damaged products, please contact us at the customer service number below or or fill our Return Form to arrange a refund, store credit or exchange.
Please Note
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Discounted items that has "Sale" or " DISCOUNT" ribbons on are FINAL SALE and cannot be returned.
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Please don't accept the shipment if it is Physically damaged. The insurance we provide is provided by the shipping company. The shipment insurance won't be valid in case you accept the Physically damaged shipment. The shipment companies won't take responsibility in case if you accept Physically damaged shipments.
QUESTIONS
If you have any concerning our return policy, please contact us at:
+90 545 509 30 40